Independent Mobile Repair SpecialistsWe are an independent repair business and are not affiliated with, endorsed by, or authorized by any device manufacturer.
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Case Up Mobiles

Privacy Policy

Last updated: 16 July 2026

Case Up Mobiles ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (caseupmobiles.com), book or receive a repair, purchase a device or accessory from us, or otherwise contact us.

We are the data controller of your personal information for the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018).

1. Who We Are

Case Up Mobiles

39 Commercial Street, Newport, NP20 1HP, United Kingdom

Phone: 01633 549755

Email: info@casupmobiles.com

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details — name, address, phone number, email address.
  • Booking and repair information — device make/model, fault description, repair notes, appointment details, and (for doorstep repairs) the address you'd like us to visit.
  • Payment information — payment is processed via our card payment provider(s); we do not store full card details ourselves.
  • Communications — messages, emails, or call notes when you contact us, including reviews or feedback you choose to share.
  • Device diagnostic information — technical information about your device gathered strictly for the purpose of diagnosing and completing your repair (e.g. model, IMEI/serial number, fault codes). We do not access personal content on your device (photos, messages, apps) beyond what is necessary to test that the repair has worked.
  • Website usage information — such as IP address, browser type, pages visited, and cookie data, collected automatically when you use our website.

3. How We Collect It

  • Directly from you — when you make a booking, visit our store, request a doorstep repair, purchase a device, contact us, or leave a review.
  • Automatically — through cookies and similar technologies when you use our website (see Section 7).
  • From third parties — such as our booking platform, payment processor, or delivery/logistics partners, where relevant to completing your order or repair.

4. How We Use Your Information

We use your personal information to:

  • Provide, schedule, and carry out repair services, including doorstep visits.
  • Process purchases of devices and accessories, and manage returns or warranty claims.
  • Communicate with you about your booking, repair status, or order (e.g. confirmation calls, texts, or emails).
  • Provide customer support and respond to enquiries.
  • Maintain records for warranty purposes (90-day repair warranty, device purchase warranty).
  • Improve our services and website.
  • Send you marketing communications, but only where you have opted in, and you can unsubscribe at any time.
  • Comply with our legal obligations, including tax, accounting, and consumer protection requirements.
  • Prevent fraud and protect the security of our business and customers.

5. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract — to provide the repair or sale you have requested.
  • Legitimate interests — to run and improve our business, prevent fraud, and communicate with existing customers about similar services (where you have not opted out).
  • Consent — for marketing communications where required, and for non-essential cookies.
  • Legal obligation — to meet accounting, tax, and consumer law requirements.

6. Who We Share Your Information With

We do not sell your personal information. We may share it with:

  • Service providers who support our business, such as our booking system provider, payment processor, IT and website hosting providers, and courier/delivery services (where applicable).
  • Parts and repair suppliers, where necessary to fulfil a repair (e.g. warranty claims on parts).
  • Professional advisers, such as accountants, where necessary.
  • Law enforcement or regulators, where required by law or to protect our legal rights.
  • A buyer, in the event we sell or transfer part or all of our business, subject to this Policy continuing to apply to your information.

All third parties we share data with are required to keep it secure and use it only for the purposes we specify.

7. Cookies

Our website may use cookies and similar technologies to:

  • Ensure the website functions correctly (essential cookies).
  • Understand how visitors use our website, to help us improve it (analytics cookies).
  • Support any booking or contact forms.

You can control or delete cookies through your browser settings. Blocking some cookies may affect the functionality of our website.

8. Data Retention

We keep your personal information for as long as necessary to:

  • Provide our services and honour any applicable warranty period.
  • Comply with our legal and tax obligations (typically up to 6 years for financial records, in line with UK requirements).
  • Resolve any disputes and enforce our agreements.

Once this is no longer necessary, we securely delete or anonymise your information.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Erasure — request deletion of your personal information, subject to legal and contractual limitations (e.g. we may need to retain repair/warranty records).
  • Restrict or object to certain processing, including direct marketing (you can opt out of marketing at any time).
  • Data portability — request a copy of your data in a portable format, where applicable.
  • Withdraw consent at any time, where we rely on consent (this won't affect processing carried out before withdrawal).

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before actioning a request.

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk, if you believe we have not handled your information properly.

11. Children's Information

Our services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date above.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Case Up Mobiles

39 Commercial Street, Newport, NP20 1HP

Phone: 01633 549755

Email: info@casupmobiles.com

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